Privacy Policy

Last updated: May 2026

1. Privacy at a Glance

This Privacy Policy explains how JBOOKME processes personal data when you use our website, platform, web app, mobile app, or online booking functions.

Personal data means any information that can be used to identify you personally, such as your name, phone number, email address, login data, booking data, or technical access data.

We process personal data only where this is necessary to provide our services, fulfill contracts, communicate with users, protect our systems, or comply with legal obligations.

2. Controller

The controller responsible for data processing in connection with the JBOOKME website, JBOOKME platform, and JBOOKME user accounts is:

FOP Tishchenko

BOS 168

67452 Lymanske

Ukraine

Phone: +380684464759

Email: info@jbookme.com

3. Role of JBOOKME and Role of Salons

JBOOKME provides salon businesses with software for online appointment booking, customer management, and customer notifications.

For data relating to salon owners, administrators, employees, contract accounts, invoices, support requests, and the use of the JBOOKME platform, JBOOKME is generally the controller.

For personal data of a salon’s end customers, such as name, phone number, booking, service, or appointment, the respective salon is generally the controller. In this case, JBOOKME processes this data as a technical service provider and processor on behalf of the respective salon.

End customers of a salon should also review the privacy policy of the respective salon on its online booking page.

4. Legal Bases for Processing

We process personal data in particular on the following legal bases:

• Consent, where you have given us consent.
• Contract performance or pre-contractual measures, where processing is necessary to provide our services.
• Legal obligations, for example tax or accounting obligations.
• Legitimate interests, for example security, error analysis, and improvement of our services.
• Processing on behalf of a salon, where JBOOKME processes data as a processor for a salon.

5. Use of Our Website

When you visit our website, technical data may be processed. This includes, in particular, IP address, date and time of access, pages accessed, browser type, operating system, and technical log data.

This data is processed to technically provide the website, detect errors, ensure the security of our systems, and prevent misuse.

6. Hosting

Our website and platform are hosted by external technical service providers. Personal data may be processed on the servers of the hosting provider.

This may include IP addresses, access data, communication data, metadata and log data, as well as data stored through the platform.

Where a hosting provider processes personal data on our behalf, this is done on the basis of an appropriate data processing agreement.

7. Salon Account Registration

When a salon, salon owner, or authorized person registers for JBOOKME, we process the data required to create the account and perform the contract.

This may include:

• Salon name
• Name of the owner or contact person
• Email address
• Phone number
• Business address
• Login data
• Password in encrypted form
• Language settings
• Selected plan or contract status
• Technical account information

This data is used to create a JBOOKME account, provide the software, enable support, and carry out contract and billing processes.

8. Login for Salon Owners, Administrators, and Employees

When using the JBOOKME login, we process data required for authentication and security.

This may include email address or username, encrypted password, user role, login time, IP address, device information, browser information, and session data.

This data is used to enable access to the platform, check user permissions, prevent unauthorized access, and detect security events.

9. Customer Management Within the JBOOKME App

Salons can store and manage customer data within the JBOOKME app. JBOOKME provides the technical platform for this purpose.

This may include:

• Customer name
• Phone number
• Email address, if used by the salon
• Customer notes, if entered by the salon
• Booking history
• Booked services
• Responsible employees or resources
• Communication and notification data

For this data, the respective salon is generally the controller. JBOOKME processes this data as a processor on behalf of the salon.

10. Online Bookings Through JBOOKME

When a customer books an appointment with a salon through a JBOOKME booking page, personal data may be processed.

This may include:

• Name
• Phone number
• Email address, if requested
• Requested appointment
• Selected service
• Selected employee or resource
• Booking status
• Time of booking
• Technical access data

This data is processed to create the booking, provide the appointment to the salon, enable appointment changes or cancellations, and support the salon in appointment organization.

The respective salon is generally responsible for the processing connected with the specific appointment booking.

11. Customer Notifications by SMS, Email, Telegram, or Push

JBOOKME may provide salons with functions for notifying customers. Depending on the salon’s configuration, notifications may be sent by SMS, email, Telegram, or push notification.

In this context, name, phone number, email address, Telegram chat ID, device or push token, booking data, appointment time, message text, and delivery status may be processed.

Notifications may include, in particular, appointment confirmations, appointment reminders, appointment changes, cancellation information, booking-related questions, or review links.

For Telegram notifications, the Telegram chat ID is stored after a user actively starts the connection with the bot. Users can end the connection through an unsubscribe function or by blocking the bot.

12. Payment and Billing Data

If JBOOKME offers or charges for paid services, we process data required for contract conclusion, payment, accounting, and statutory retention obligations.

This may include the name or company of the contracting party, billing address, email address, VAT ID, payment status, invoice data, plan data, contract data, and payment references.

Depending on the payment method, payment data may be processed by external payment service providers. JBOOKME itself stores only the data required for contract management, payment allocation, invoicing, and legal obligations.

13. Communication and Support

If you contact us by email, phone, contact form, or other communication channels, we process the data you provide to us.

This may include name, email address, phone number, content of the request, salon or account information, and technical information related to the support request.

The processing is carried out to handle your request, communicate with you, and document support cases.

14. Cookies and Similar Technologies

Our website and app may use cookies, local storage technologies, or similar technologies.

Technically necessary cookies or storage technologies may be required to enable login sessions, store language settings, provide security functions, and technically operate booking or app functions.

Where cookies or similar technologies are not technically necessary, they are used only with your consent.

15. Recipients of Data and Subprocessors

We disclose personal data only where this is legally permitted or required.

Possible recipients or categories of recipients include:

• Hosting providers
• IT and maintenance service providers
• Email delivery service providers
• SMS delivery service providers
• Push notification services
• Payment service providers
• Tax advisors or accounting service providers
• Authorities, where legally required

Where these service providers process personal data on our behalf, we conclude appropriate data processing agreements.

16. Data Transfers to Third Countries

In individual cases, personal data may be processed outside the European Union or the European Economic Area if we use service providers that are located there or process data there.

In such cases, we ensure that appropriate safeguards are in place where legally required.

17. Storage Period, Deletion, and Retention

We store personal data only for as long as this is necessary for the respective purposes.

• Website log data is stored only for as long as necessary for security and error analysis.
• User account data is stored for the duration of the contractual relationship.
• Booking and customer data is stored for as long as the respective salon needs it in the platform or legal obligations exist.
• Support requests are stored for as long as necessary for handling and traceability.
• Invoice and accounting data is stored in accordance with statutory retention periods.

For salon customer data, deletion is generally carried out according to the instructions of the respective salon, where JBOOKME acts as processor.

18. Data Security

We take technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.

These measures include, in particular, access restrictions, role-based permissions, encrypted transmission, password protection, logging of security-relevant events, and regular technical maintenance.

19. Rights of Data Subjects

Within the scope of applicable law, you have in particular the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object to certain processing activities
• Right to withdraw consent you have given
• Right to lodge a complaint with a data protection supervisory authority

Where JBOOKME processes personal data as controller, you can exercise your rights directly against JBOOKME.

Where JBOOKME processes data on behalf of a salon, end customers should generally address their request to the respective salon. JBOOKME supports the salon in handling such requests within the scope of legal and contractual obligations.

Contact: info@jbookme.com

20. Withdrawal of Consent

Where processing is based on your consent, you may withdraw this consent at any time with effect for the future. The lawfulness of processing carried out before the withdrawal remains unaffected.

21. Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates data protection law.

22. Changes to This Privacy Policy

We may update this Privacy Policy if our services, data processing activities, or legal requirements change. The current version is available on our website.